Return & Exchange – Bit'z Kids
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Return & Exchange


Online Return Policy

Full price merchandise may be returned for an online store credit within 30 days from the date we shipped out Item(s).

All sale merchandise and underwear considered Final Sale and cannot be exchanged or refund as online store credit at any time. will only accept store credit refund for full price merchandise in their original, unworn and unwashed condition. All tags must be attached.
Shoes returns must be unworn and in their original condition. All tags must be attached.
Customers can exchange items of equal or grater value by paying the additional balance. will not issue any store credits for the price difference.
Upon receipt of returned goods, reserves the right to refuse to issue an online store credit or process a refund if the merchandise does not meet return policy requirements.

Online customers receive the Initiate Return form with their package, but if the form is lost or unavailable, customers can print out an Initiate Return form online : All online orders require this return form.
Returns without the form will not be accepted and will be returned to sender.

Shipping and handling charges for returned merchandise are non-refundable.
Customers are responsible for shipping and handling charges to return items for exchange.

Merchandise purchased at a Bit'z Kids retail shop, department store or specialty store, can not be returned to our online store.

We recommend package be returned via traceable carrier and insured to the full item(s) such as USPS , UPS or FedEx we will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.

Your online credit will be sent to you via e-mail in a form of custom digital code.
You could use your online credit by putting your code in the coupon code box window at your checkout page. This credit is valid only at our online store.
Online credits never expire.

Returns and exchanges must be postmarked within 30 days of the shipping date and must be sent prepaid. We cannot accept C.O.D. deliveries.

Damaged or incorrect items

Any damages must be reported within 30 days from the date we shipped out Item(s) for a replacement.

Please make sure to check the correct reason for the return along with any necessary comments.

Depending on product availability, we will have a new item shipped out to you as soon as we receive your return.
If a replacement is not available, a full price refund will be credited back to your original method of payment.
It will post approximately seven days after the date of processing.
It may take up to two billing cycles for the credit to appear on your monthly credit card statement.


Download Return/Exchange Form

Please submit the form below to request your return or exchange:
Download here



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