Return & Exchange Form – Bit'z Kids
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Return & Exchange Form

  Online Return Policy

  • Full price merchandise may be returned for refunds within 30 days from the date we shipped out Item(s).
  • All sale merchandise and underwear considered Final Sale and cannot be  exchanged  or refund  at any time
  • bitzkidsnyc.com will only accept refund for full price merchandise in their original, unworn and unwashed condition. All tags must be attached.
  • Shoes returns must be unworn and in their original condition. All tags must be attached.
  • Upon receipt of returned goods, bitzkidsnyc.com reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • All online orders require a return request and must be approved by Bit'z Kids a prior to returning.  
  • Once you have received a return authorization number, please mark your Return Authorization # on the outside of the box. 
  • Returns without Return Authorization# will not be accepted and will be returned to sender. 
  • Shipping and handling charges for returned merchandise are non-refundable.
  • Customers are responsible for  shipping and handling charges  of both ways (return and resend exchange item)for exchange 
  • Merchandise purchased at a Bit'z Kids retail shop, department store or specialty store, can not be returned to our online store.
  • We recommend package be returned via traceable carrier and insured to the full item(s) such as USPS , UPS or FedEx we will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
  • A refund will be credited back to your original method of payment, and will post approximately Seven days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately three to four weeks, depending on your method of return.
  •  Returns and exchanges must be postmarked within 30 days of the shipping date  and must be sent prepaid. We cannot accept C.O.D. deliveries.

 

Damaged or incorrect items

 

  •  Any damages must be reported within 30 days from the date we shipped out Item(s)  for a  replacement.
  • Please make sure to check the correct reason for the return along with any necessary comments.
  • Depending on product availability, we will have a new item shipped out to you as soon as we receive your return.

Please submit the form below to request your return or exchange:

 

 

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